CleanWhale > FAQ > What is included in the cleaning?

What is included in the cleaning?

Standard cleaning covers dry and wet cleaning of surfaces, floors, furniture, baseboards, and windowsills; bathrooms receive special attention (sinks, toilets, showers, bathtubs). In the kitchen we clean countertops, the stove, sink, and external cabinet surfaces. Common-area hallways and heavy-duty tasks (moving furniture, blind cleaning, disinfection) are not included.

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Other frequently asked questions

We support both card and cash payments. Tips can be given in cash or added to the card payment. Every cleaner passes a background check and the platform is insured—we cover compensation if something is damaged.

You receive the cleaner’s name and phone number on the service day. You can also send messages via your account or text support.

All cleanings are thorough and last several hours, including floors, dusting, bathrooms, and kitchens. If you need more detail in specific areas, simply add extra hours or tasks during booking.

Yes, we handle one-time or recurring office cleanings covering workspaces, kitchens, bathrooms, and meeting rooms. Optional add-ons include carpet/furniture cleaning and window washing. Contracts and invoicing for businesses are available.

Post-renovation cleaning covers construction dust, windows, doors, furniture, bathrooms, and kitchens using stronger professional agents. Debris removal is not included and is handled by specialized services.

Yes. During booking you will see available cleaners and can pick a preferred one. If your favorite cleaner is unavailable, try another date or select a different specialist. On the service day you receive the cleaner’s name and phone number.

Each bedroom, living room, or office counts as one room. Combined spaces (such as a kitchen-living room) are entered as one room with a kitchen zone. Corridors and kitchens are included in the base cleaning. A standard window has two panes; floor-to-ceiling glass counts as one window, and balcony doors count as one window. In winter we clean windows from the inside only.

We bring professional, effective, child- and pet-safe products plus all necessary equipment (mop, bucket, microfiber cloths, squeegees, etc.). If you have allergies or preferences, cleaners can use products you provide.

The order page shows the estimated duration and number of cleaners. The actual visit can finish an hour earlier or later. If you expect more work, add extra hours or additional cleaners when booking.

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