CleanWhale > FAQ > How do I file a complaint?

How do I file a complaint?

Rate the service inside your account. We typically respond the same business day, and no later than 1–2 business days, offering a resolution that suits everyone.

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Other frequently asked questions

After each appointment clients rate the service. We collect around 2,000 ratings per month with an average score of 4.6. If something goes wrong, we reach out within one business day and offer compensation or a re-clean.

Real people answer every message. Contact us via text, chat, or email—we respond until 7:00 PM on weekdays and 6:00 PM on weekends. We do not use a phone line, but written support is fast and documented. The quickest way to leave feedback is to rate the order in your account; we always follow up on negative ratings.

A ticket is created and assigned to a manager. We collect information from the cleaner and then present a solution. You can expect proactive communication until the case is closed.

Live support service

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