CleanWhale > FAQ > How do I cancel an order?

How do I cancel an order?

If more than 4 hours remain before the appointment, cancel in your account at no charge. If fewer than 4 hours remain, you can still cancel for a small fee that goes entirely to the cleaner. If the cleaner has already arrived, the full price is charged. All fees are paid with one click directly in your account.

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Other frequently asked questions

Choose how often you want cleanings. After each visit the system automatically creates the next order. It is not a long-term contract—you can edit, reschedule, or cancel each occurrence. You receive email and SMS reminders about upcoming appointments.

Orders can be edited anytime—including during the service—in your account. Remove or add tasks and the price updates instantly. If you pay by card, only the final approved amount is captured. You can also switch payment methods at any time.

You can reschedule in your account up to 4 hours before the visit. If you picked “Confirm time the day before,” you’ll receive a text reminder with a link to adjust the time if needed.

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